Privateer won a contract with VALI Tier 2 Help Desk. It is Privateer's job to provide Tier 2 help desk support for VALI supported applications. This support includes resolving tickets escalated to Tier 2 from VA’s National Service Desk (NSD), working closely with other VALI-supported help desks, and performing testing to determine if changes/updates affect the VALI applications.
Have any questions? (321) 499-3993 or firstname.lastname@example.org